Shipping policy

Orders are processed within 1–3 business days. Once shipped, delivery typically takes 3–7 business days domestically, and 7–14 business days for international orders, depending on destination and customs processing.

Shipping costs are calculated at checkout based on destination and order weight or value.

You will receive a shipping confirmation email with tracking information as soon as your order leaves our warehouse.

Valentina Moreau is not responsible for delays caused by customs, carriers, or events beyond our control. If your order has not arrived within the expected timeframe, please get in touch through our Contact page and we will investigate with the carrier.